General Enquiries

For general enquiries about the Leatherman® range in the UK, please contact us by e-mail For warranty enquiries relating to tools purchased in the United Kingdom please see below.

Alternatively, write to us at:

Leatherman Enquiries
Whitby & Co
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

or telephone us on
(01539) 721032
fax us on
(01539) 729573

Warranty Enquiries

If you have a problem with your Leatherman® tool which you feel is covered by Leatherman's 25 year Warranty (terms & conditions below) and you live in the UK, please return the tool, along with a covering letter to:

Leatherman Warranty (UK)
Whitby & Co
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

25 Year Guarantee (Limited Warranty)

If within 25 years from date of purchase you find any defect in material or workmanship with your Leatherman® Multi-Tool, return it to Whitby & Co at the above address.

This warranty does not cover tool servicing, abuse, alteration, unauthorised or unreasonable use of your Leatherman® Multi-Tool. This warranty does not cover sheaths, accessories, or oxide finishes.

To obtain service in the UK, return your tool to the address shown above. When you send your tool be sure to send it by registered post. We cannot accept responsibility for items that do not reach us.

Warranty Enquiries

If you have a problem with your Leatherman® tool which you feel is covered by Leatherman's 25 year Warranty (terms & conditions below) and you live in the UK, please return the tool, along with a covering letter to:

Leatherman Warranty (UK)
Whitby & Co
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

25 Year Guarantee (Limited Warranty)

If within 25 years from date of purchase you find any defect in material or workmanship with your Leatherman® Multi-Tool, return it to Whitby & Co at the above address.

This warranty does not cover tool servicing, abuse, alteration, unauthorised or unreasonable use of your Leatherman® Multi-Tool. This warranty does not cover sheaths, accessories, or oxide finishes.

To obtain service in the UK, return your tool to the address shown above. When you send your tool be sure to send it by registered post. We cannot accept responsibility for items that do not reach us.

 

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Leatherman Servicing

Leatherman's 25 Year Guarantee does not cover servicing of Leatherman Tools. Tools returned for servicing (blade sharpening, cleaning etc) will be subject to a small charge of £15 plus £5 P&P.

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Customer Feedback

Here, at Whitby's we take pride in Good Customer Service, here are some customer comments.....

Just a quick note to say thank you very much for a great service. In this day and age I find it very difficult to find a service I am satisfied with, the one you provided me went beyond my expectations. Once again, THANK YOU! Mark Payne

Thank you very much for returning my Leatherman Wave so promptly! I can't believe I only sent it off on Tuesday and now on Saturday morning I have it back in almost brand new condition ready for the weekend trip. Excellent Service! Richard Hare

Just a few words to congratulate you and your team on the level of service I received when I sent my Leatherman Wave back for repair. Not only was it free, but the level of workmanship contained within the repair is excellent. I had envisioned a wait of about a week, and having to carry about a larger tool case for any site visits, so it was with great glee that I was handed back my Wave less than 48 hours after I had sent it. If only other companies would take a leaf out of your book.... thanks again. Gary Woodruff

Many thanks for returning my repairs Leatherman so promptly - an excellent service. Mark James

I just had to thank all concerned for the excellent service to match the excellent product. Nick Jarvis

I got my Wave back yesterday and it looks like new. Many thanks for your help and altogether excecllent service. Andy M

May I thank all concerned with the repair of my Leatherman. I am very impressed with the speed and efficiency of your staff, in returning as good as new so quickly. It's nice to know that there are companies such as yours who value good customer service, thank you all once again. Andy Jackson

It is very rare in this day and age to get any kind of after care service - but that which I received from yourselves when I sent my knife for repair was over and above anything that I was expecting. Not only a no quibble repair but my WAVE knife also enjoyed a full service and clean up and all within a couple of weeks. I am very grateful and will certainly be singing your praises to everyone I know. Once again thanks and keep it up. Mark Lawrence

These are just a few of the replies we have rececived. Thanks to all who have sent emails/letters etc about our service.