Delivery & Returns

Processing and Delivery Information

  • Order processing takes 1-2 working days and delivery time will begin as soon as your order leaves our warehouse
  • Delivery will be made by Royal Mail Tracked 48 within 2-3 working days (subject to any events that are beyond our reasonable control) of receipt of your order. Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc., may take a day or two longer due to their geographical location.
  • All deliveries must be signed for.
  • Deliveries can only be made to the UK. We are unable to accept any orders for delivery to Eire or any other address outside of the UK.
  • Leatherman.co.uk is closed on all bank holidays. No orders will be processed on these days.

Christmas Delivery Dates

Order before 12 noon (GMT) on Thursday 20th December 2018 for delivery before Christmas*

Thursday 20th December 2018 Open - Last orders for delivery before Christmas 
Friday 21st December 2018 Open
Saturday 22nd December 2018 Closed
Sunday 23rd December 2018 Closed
Monday 24th December 2018 Closed
Tuesday 25th December 2018 Closed
Wednesday 26th December 2018 Closed
Thursday 27th December 2018 Closed
Friday 28th December 2018 Closed
Saturday 29th December 2018 Closed
Sunday 30th December 2018 Closed
Monday 31st December 2018 Closed
Tuesday 1st January 2019 Closed
Wednesday 2nd January 2019 Closed
Thursday 3rd January 2019 Re-open - Processing & despatching orders

*Mainland UK only - subject to recipient availability and Royal Mail delivery operations.

Returns

You may, within 14 working days of receipt of your order, return any item in its unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our Refund Policy set out below.

If you wish to return items, you must email us immediately. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. If you are returning a product to us, you are responsible for paying for the return of the goods and its safe delivery and have a legal obligation to take reasonable care of the product(s) whilst they are in your possession. We therefore recommend using a tracked, insured delivery method.  If you fail to comply with this obligation we may have right of action against you for compensation.

Christmas Returns Policy

Items purchased between 10th December and 24th December 2018 can be returned until 31st January 2019.

  • Item must be in a re-saleable condition and in their original packaging
  • Customers should have a proof of purchase
  • Items should be returned by secure post and must include a completed “Returns Form” that was attached to the original delivery note.
  • Items can be refunded or exchanged up to 31st January 2019
  • Refunds will exclude the original shipping costs

Products should be returned to the following address and include written details of the reason for return;

Whitby & Co (UK) Ltd (Leatherman Returns)
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

Email: sales@leatherman.co.uk

Warranty Returns

If you are returning the product because it is defective please return it to us, along with a covering letter.  The covering letter should include the following;

  1. Your name and address
  2. Mobile telephone number
  3. Email Address
  4. Place and date of purchase
  5. Details of the defect. Please do not include sheaths or pouches as these are not covered under the warranty

When returning the product, please ensure that is securely packaged. We advise to send it via a secure method (i.e. Royal Mail Special Delivery or MyHermes (www.myhermes.co.uk) as we cannot be held responsible for products that do not reach us.

Upon receipt we will examine the returned product and either repair or replace the product under Leatherman’s’ 25 year warranty if a fault is found.

We regret that we are unable to send out replacement parts as all repairs need to be carried out by an authorised Leatherman Technician

Defective products should be returned to the following address and include written details of the reason for return;

Whitby & Co (UK) Ltd (Leatherman Warranty)
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

Email: sales@leatherman.co.uk