Delivery & Returns
Royal Mail Update - 12th January 2021
Royal Mail is working hard to deliver the most comprehensive and high quality service we can to all our customers, large and small. The combination of greatly increased uptake of online shopping, and the ongoing COVID-19 restrictions, mean that all delivery companies are experiencing exceptionally high volumes.
Every single parcel and letter is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding.
Due to resourcing issues, deliveries in the following areas are likely to be limited. If you need to collect an item for which we've left a 'Something for you' card from the Customer Service Points at one of these offices, please check royalmail.com/services-near-you for details of our revised opening hours. If we’ve not left a ‘Something for you card’, and you do not have alternative arrangements in place, we’re sorry that your mail will not be available for collection.
- Ashford (TN23-TN27)
- Basildon (SS13-SS16)
- Bury St Edmunds (IP28-IP33)
- Chelmsford (CM1-CM3)
- Daventry (NN11)
- Debden (IG7-IG10)
- Enfield (EN1-EN3)
- Hampton (TW12)
- Highbury (N5)
- Hornsey (N8)
- Horsham (RH12, RH13)
- Ilford (IG1-IG6)
- Leeds City (LS1-LS5)
- Lewisham (SE13)
- Magherafelt (BT45, BT46)
- Margate (CT7-CT9)
- Rugeley (WS15)
- Somerton (TA11)
- South Ockendon (RM15)
- South Woodford (E18)
- Upper Holloway (N7)
- Widnes (WA8)
We will continue to provide updates as we receive them. We ask for your patience and understanding during this challenging time.
Receipt of Orders
Orders received before 1.30pm on a working day will be processed and dispatched the same day.
Orders received after 1.30pm will be processed the following working day.
Orders received on weekends and bank holidays will be processed on the next working day.
Delivery time will begin as soon as your order leaves our warehouse.
Amendment or Cancellation of Orders
If you need to amend or cancel your order, we may be able to do this if you contact us immediately after placing your order.
If you don't manage to contact us in time, or we're unable to amend / cancel your order due to it being processed, don't worry as any unwanted items can be returned to us.
FREE DELIVERY OVER £50.00*
We offer FREE standard delivery on orders over £50.00,*U.K. only. Orders must contain £50.00 of physical products.
STANDARD 48 HOUR TRACKED DELIVERY £2.95
Order processing takes 1-2 working days and delivery time will begin as soon as your order leaves our warehouse
Delivery will be made by Royal Mail Tracked 48 within 2-3 working days (subject to any events that are beyond our reasonable control) of receipt of your order. Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc., may take a day or two longer due to their geographical location.
All deliveries must be signed for.
Deliveries can only be made to the UK. We are unable to accept any orders for delivery to Eire or any other address outside of the UK.
Leatherman.co.uk is closed on all bank holidays. No orders will be processed on these days.
24 HOUR TRACKED DELIVERY £4.95
Delivery will be made by Royal Mail Tracked 24. You will be sent tracking information via email for all tracked UK orders
Royal Mail aims to deliver your parcel the next working day (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take longer due to their geographical location
Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.
You may, within 14 working days of receipt of your order, return any item in its unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our Refund Policy set out below.
We’ve extended our Christmas returns policy so that you have until 31st January 2021 to return any unwanted orders.
If you wish to return items, you must email us immediately. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. If you are returning a product to us, you are responsible for paying for the return of the goods and its safe delivery and have a legal obligation to take reasonable care of the product(s) whilst they are in your possession. We therefore recommend using a tracked, insured delivery method. If you fail to comply with this obligation we may have right of action against you for compensation.
If you are returning the product because it is defective, please complete the relevant form on our Warranty Page and return it to us with your faulty item to the following address:
Whitby & Co (UK) Ltd
Leatherman Warranty Returns
Once received, your Leatherman warranty return will be inspected by our Warranty team. If a fault is found, we'll aim to replace your item free of charge within 10 working days.