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Delivery & Returns

Receipt of Orders

  • Orders received before 1.30pm on a working day will be processed and dispatched the same day.

  • Orders received after 1.30pm will be processed the following working day.

  • Orders received on weekends and bank holidays will be processed on the next working day.

  • Delivery time will begin as soon as your order leaves our warehouse.

Amendment or Cancellation of Orders

If you need to amend or cancel your order, we may be able to do this if you contact us immediately after placing your order.

If you don't manage to contact us in time, or we're unable to amend / cancel your order due to it being processed, don't worry as any unwanted items can be returned to us.

FREE DELIVERY OVER £50.00*

We offer FREE standard delivery on orders over £50.00,*U.K. only. Orders must contain £50.00 of physical products.

STANDARD 48 HOUR TRACKED DELIVERY £2.95

  • Order processing takes 1-2 working days and delivery time will begin as soon as your order leaves our warehouse

  • Delivery will be made by Royal Mail Tracked 48 within 2-3 working days (subject to any events that are beyond our reasonable control) of receipt of your order. Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc., may take a day or two longer due to their geographical location.

  • All deliveries must be signed for.

  • Deliveries can only be made to the UK. We are unable to accept any orders for delivery to Eire or any other address outside of the UK.

  • Leatherman.co.uk is closed on all bank holidays. No orders will be processed on these days.

24 HOUR TRACKED DELIVERY £4.95

  • Delivery will be made by Royal Mail Tracked 24. You will be sent tracking information via email for all tracked UK orders

  • Royal Mail aims to deliver your parcel the next working day (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take longer due to their geographical location

  • Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

RETURNS

You may, within 14 working days of receipt of your order, return any item in its unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our Refund Policy set out below.

If you wish to return items, you must email us immediately. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. If you are returning a product to us, you are responsible for paying for the return of the goods and its safe delivery and have a legal obligation to take reasonable care of the product(s) whilst they are in your possession. We therefore recommend using a tracked, insured delivery method.  If you fail to comply with this obligation we may have right of action against you for compensation.

CHRISTMAS RETURNS POLICY

Items purchased between 9th December 2019 and 24th December 2019 can be returned until 31st January 2020.

  • Item must be in a re-saleable condition and in their original packaging

  • Customers should have a proof of purchase

  • Items should be returned by secure post and must include a completed “Returns Form” that was attached to the original delivery note.

  • Items can be refunded or exchanged up to 31st January 2020

  • Refunds will exclude the original shipping costs

Products should be returned to the following address and include written details of the reason for return;

Whitby & Co (UK) Ltd
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

Email: sales@leatherman.co.uk

WARRANTY RETURNS

If you are returning the product because it is defective, please complete the relevant form on our Warranty Page and return it to us with your faulty item to the following address:

Whitby & Co (UK) Ltd
Leatherman Warranty Returns
Aynam Mills
Kendal
Cumbria
LA9 7BY

Once received, your Leatherman warranty return will be inspected by our Warranty team. If a fault is found, we'll aim to replace your item free of charge within 10 working days.

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