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Support & Warranty

Leatherman USA take extraordinary measures to ensure that your Leatherman product will give you many years of dependable service.

Whitby & Co (UK) Ltd are the exclusive Importer and Distributer / Warranty Centre for Leatherman in the UK and Ireland. If your product requires attention, we'll be happy to take a look at it for you.

Amazon

We are unable to process any warranty for products purchased from Amazon on, or after 1st July 2020. You will need to return your defective product to the Seller via Amazon's Returns Process.

Warranty

We are unable to carry out repairs, send replacement parts or engrave any multitool.

Leatherman's Warranty policy covers tools that have failed as a result of a material defect and / or workmanship. Under Leatherman's 25 year warranty, tools will be replaced, at our discretion, with the same or comparable model if your returned tool has been retired.

Exceptions

This warranty covers only the original / primary owner and does not cover abuse, alteration, theft, loss or unauthorised and / or unreasonable use of your Leatherman product. This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, engraving, colour finishes, unauthorised repairs, modifications, cleaning or sharpening. Any of the aforementioned will be returned to sender with the exception of the Ainsworth Sheath.

This warranty covers products purchased through an authorised dealer and proof of purchase from an authorised dealer may be required.

Our warranty program covers tools purchased for personal use only. This warranty does not cover tools purchased from auctions or flea markets with the intent to resell repaired or refurbished tools.

Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

HOW TO RETURN YOUR TOOL

Step 1: Package the tool securely

Be sure to choose an insured and trackable delivery service as Leatherman is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product

Step 2: Complete a Warranty Returns Form

Please ensure that you download and complete the Warranty Returns Form below. The form must be completed, signed and included with your product in order for us to process your warranty request.

  • Complete a separate form for each tool being returned.
  • Failure to complete and enclose a Warranty Returns Form will result in your tool being returned to you in the condition it was received.
  • Do not send sheaths or accessories as these are not covered by Leatherman's warranty policy (except Ainsworth Sheath)
Click here to download a Warranty Returns Form

Step 3: Ship Your Package

Whitby & Co (UK) Ltd
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

Your Warranty return will be inspected by our Warranty team. We'll aim to have your warranty resolved within 10 working days of receipt. Please do not email us to check on the progress of your warranty unless you have not heard from us within 10 days.

Step 4: We Do the Rest

Besides fixing your documented problem, we will ship your product back to you at our expense using a trackable shipping service.

QUESTIONS?

Please contact our Warranty Department on:

Phone: 01539 766620
E-mail: sales@leatherman.co.uk


INTERNATIONAL WARRANTY RETURN INFORMATION

For warranties outside of the UK and Ireland, you must contact your local authorised Service Centre. To find your local authorised service centre, click here and go to the "International" tab to find your location. Depending on the tool defect, they will decide whether to repair your tool or replace it with a product of equal or greater value.


SKELETOOL AND SKELETOOL CX NOTICE:

We have made a running change to the knife blades on the Skeletool and Skeletool CX multi-purpose tools. If you return one of these tools for warranty you may receive the new configuration as a result of the repair/replacement. The blade material has not been changed on either model, but the cutting edge has been changed to the following:

Skeletool: (ORIG) straight-edge blade (NEW) combo straight/serrated edge

Skeletool CX: (ORIG) combo straight/serrated edge (NEW) straight-edge blade

To view the new models visit the Skeletool and Skeletool CX product pages.

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