Support & Warranty
Please be aware, we will be unable to accept warranty claims after Monday 15th November 2021. Parcels returned after this time will be stored safely and may be processed depending on availability, but we can not guarantee these will be processed before we shut for Christmas on 23rd December 2021. We will resume our normal warranty procedure after we re-open in the New Year on 5th January 2022.
We therefore recommend holding on to any products that need a warranty replacement until January 2022 if possible.
Leatherman USA take extraordinary measures to ensure that your Leatherman product will give you many years of dependable service.
Whitby & Co (UK) Ltd are the exclusive Importer and Distributer / Warranty Centre for Leatherman in the UK and Ireland. If your product requires attention, we'll be happy to take a look at it for you.
If you have purchased your Leatherman multi-tool from Amazon in the last 30 days and your tool is defective, please follow Amazon’s Returns Process to arrange a refund or replacement. Click here for more details.
Tools purchased outside of the 30 days, please follow the instructions below to complete our Warranty process.
We are unable to carry out repairs, send replacement parts or engrave any multitool.
Leatherman's Warranty policy covers tools that have failed as a result of a material defect and / or workmanship. Under Leatherman's 25 year warranty, tools will be replaced, at our discretion, with the same or comparable model if your returned tool has been retired. Click here to find out which tool you will receive if your tool is retired.
This warranty covers only the original / primary owner and does not cover abuse, alteration, theft, loss or unauthorised and / or unreasonable use of your Leatherman product. This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, engraving, colour finishes, unauthorised repairs, modifications, cleaning or sharpening. Any of the aforementioned will be returned to sender with the exception of the Ainsworth Sheath.
This warranty covers products purchased through an authorised dealer and proof of purchase from an authorised dealer may be required.
Our warranty program covers tools purchased for personal use only. This warranty does not cover tools purchased from auctions or flea markets with the intent to resell repaired or refurbished tools.
Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
HOW TO RETURN YOUR TOOL
Step 1: Package the tool securely
Be sure to choose an insured and trackable delivery service as Leatherman is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product
Step 2: Complete a Warranty Returns Form
Please ensure that you download and complete the Warranty Returns Form below. The form must be completed, signed and included with your product in order for us to process your warranty request.
- Complete a separate form for each tool being returned.
- Failure to complete and enclose a Warranty Returns Form will result in your tool being returned to you in the condition it was received.
- Do not send sheaths or accessories as these are not covered by Leatherman's warranty policy (except Ainsworth Sheath)
Step 3: Ship Your Package
Whitby & Co (UK) Ltd
Canal Head North
Step 4: We Do the Rest
Besides fixing your documented problem, we will ship your product back to you at our expense using a trackable shipping service.
How long will it take for you to look at my tool?
Your Warranty return will be inspected by our Warranty team. We'll aim to have your warranty resolved within 15 working days of receipt. Please do not email us to check on the progress of your warranty unless you have not heard from us within 15 days.
Please contact our Warranty Department at email@example.com
INTERNATIONAL WARRANTY RETURN INFORMATION
For warranties outside of the UK and Ireland, you must contact your local authorised Service Centre. To find your local authorised service centre, click here and go to the "International" tab to find your location. Depending on the tool defect, they will decide whether to repair your tool or replace it with a product of equal or greater value.
SKELETOOL AND SKELETOOL CX NOTICE:
We have made a running change to the knife blades on the Skeletool and Skeletool CX multi-purpose tools. If you return one of these tools for warranty you may receive the new configuration as a result of the repair/replacement. The blade material has not been changed on either model, but the cutting edge has been changed to the following:
Skeletool: (ORIG) straight-edge blade (NEW) combo straight/serrated edge
Skeletool CX: (ORIG) combo straight/serrated edge (NEW) straight-edge blade