Support & Warranty
We take extraordinary measures so your Leatherman product will give you many years of dependable service. If it doesn't, we will gladly replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for tools.
This warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Leatherman product. This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, color finishes, cleaning, or sharpening. Any of the aforementioned will be returned to sender with the exception of the Ainsworth Sheath. Be sure to choose an insured and trackable delivery service as Leatherman is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product. This warranty covers products purchased through an authorized dealer and proof of purchase from an authorized dealer may be required.
Our warranty program covers tools purchased for personal use only. This warranty does not cover tools purchased from auctions or flea markets with the intent to resell repaired or refurbished tools.
Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
HOW TO RETURN YOUR TOOL
Step 1: Package the tool securely
Please be sure to send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary. Do not ship us your sheath or accessories.
Be sure to download and complete the Warranty Return Form below. The form must be completed, signed and included with your product in order for us to process your warranty request.
Step 2: Ship Out Your Package
Whitby & Co (UK) Ltd (Leatherman Warranty)
Canal Head North
Step 3: We Do the Rest
Besides fixing your documented problem, we will ship your product back to you at our expense using a trackable shipping service.
Contact our Warranty Department on:
Phone: 01539 766620
INTERNATIONAL RETURN INFORMATION
To obtain warranty service you must contact your local authorised service centre. To find your local authorised service centre, click here. Depending on the tool defect, they will decide whether to repair your tool or replace it with a product of equal or greater value.
SKELETOOL AND SKELETOOL CX NOTICE:
We have made a running change to the knife blades on the Skeletool and Skeletool CX multi-purpose tools. If you turn one of these tools in for warranty you may receive the new configuration for repair/replacement. The blade material has not been changed on either model, but the cutting edge has been changed to the following:
Skeletool: (ORIG) straight-edge blade (NEW) combo straight/serrated edge
Skeletool CX: (ORIG) combo straight/serrated edge (NEW) straight-edge blade